Download the app!
The parent portal uses the 'Konnect' system, an internet program for childcare. You download the Konnect Parent AppApp Store or Google Play Store. You will need a smartphone running iOS11 or Android 5 to use the app.
You can also log in to the parent portal via your browser. You then go to https://partou.ouderportaal.nl. Or you use the button below.
How do I log in the first time?
If your son or daughter goes to our childcare facility, you will receive an e-mail with a link to create your account to log in. If we have two e-mail addresses of parents then both receive a separate e-mail. When you open the Konnect Parent App (or log in via the web), fill in your email address and your own password. The first time you see the login screen, we also ask you to fill in. You enter here: partou.ouderportaal.nl.
Link expired or password forgotten?
Did the link for the first time log in expire or did you forget your password? Then go to https://partou.ouderportaal.nl or start the App and click on forgot password. Enter your email address. Then click on send. You will then receive an e-mail to create a new password. If this does not work, you can always contact our customer service 088 235 75 00.
What can I do with the app?
Our employees share photos of your child, reports, practical messages and newsletters via the app. You can also pass on the absence of your child and request extra childcare days.
Download the manual
Download the manual to see what you can do with the app (currently only in Dutch).
What about permission for the photos?
In the system you manage the permissions for having your child take pictures and share them and for receiving diary reports. In the app this can be done via More / My details / My permissions. In the web portal (https://partou.ouderportaal.nl) via My details / My permissions.
What about the safety and conditions?
The parent portal runs in a well-secured environment. More information about the security of the data in the system can be found in the privacy statement. In the user agreement you can read in which way you use the app, for which employees use it and what the agreements about photos are.
How do I manage notification emails and push messages?
By default you receive a number of notification emails. For example, if our employees have placed a new daily report or a picture of your child. If you do not want to receive these e-mails, you can disable them. In the web portal this can be done via my data / my settings. In the app this can be done via My data and the gear icon. You also manage the push messages from the app here.
How do I add a second childcare organization with the same app?
Does one of your children already use childcare at another organization, where the same app is used? Then you can add both organizations to the app so that you can easily change organization within the app. How do you do that?
- Go to the 'My Data' option in the OuderApp in the menu
- Here you see your username and the option to change the password
- Click on the 'Manage accounts' button on the screen
- Click on the 'Add' button, this button is at the bottom of the app
- In the newly opened screen, enter the Partou data (Partou URL, username and password), and then log in
- Once you have logged in, you can simply change the environment by clicking on the logo of the reception organization at the top of the app.
Do you have any questions or problems with creating your account or are you running into the system against ambiguities or technical problems? Mail to email@example.com.