Please note: Has the care of your child(ren) already started during this 14-day reflection period (the withdrawal period)? Then you still have the option to withdraw the agreement without stating reasons and with immediate effect. In that case, you only pay for the care days already purchased.
Additional explanation withdrawal
Possibility of withdrawal within 14 days after signing the agreement
You have the right to withdraw your childcare agreement within a period of 14 days without giving reasons. The withdrawal period expires 14 days after the day of signing the agreement.
So, for example, if you sign your childcare agreement on September 1, you have the option to withdraw it until September 15 until 11:59 p.m. If the 14th day of the cooling-off period falls on a weekend or public holiday, your cooling-off period ends on the next working day at 23:59.
Consequences of the withdrawal
Haven't used childcare yet, but have already paid?
If you withdraw the agreement and have not yet used childcare, you will receive any payments you have made up to that point as soon as possible and in any case no later than 14 days after we have been informed of your decision to withdraw the agreement, back from us. We will not charge any costs for this refund.
Made use of childcare
If you withdraw the agreement and have already made use of our childcare during the cooling-off period, you must pay for the childcare provided.